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We look forward to working with you on your special event. Please take a moment to read our Frequently Asked Questions.

When do I need to place my order for invitations for a formal event?
We recommend you place your order at least 4-6 weeks prior to when you want to receive the invitations from us. Invitations for formal events are typically mailed 6-8 weeks prior to the event.

When do I need to place my order for invitations for an informal event?
We recommend you place your order at least 2 weeks prior to when you want to receive the invitations from us. Invitations for informal events are typically mailed 4 weeks prior to the event.

How do I place my order, and how do I pay for my order?
Go to the product description page of the product you want to order. Click the Place Order button. You will be directed to an online order form where you will fill in your colors, fonts, motif choices as well as wording for all the pieces of your invitation ensemble. At the end of the form, click the "Add to Cart" button to proceed to our Secure Shopping Cart. Here you will fill in your shipping and billing information, select the method of shipping and your credit card number.

Once I place my order, what happens next?
1. You will receive an email from us, with an order confirmation and further details about the proofing process.
2. You will receive proofs of your invitation ensemble via email within 1-5 business days. You can make any edits/changes necessary at this stage (note: see our Policies & Procedures page for more information about making changes).
3. Once the proofs are finalized, you will sign each proof and fax back to us.
4. Once we receive your signed approval, your invitations will be ready for shipment within 7-10 business days. Some invitation orders (generally quantities less than 50) can ship within 5 business days.
We do our best to meet all need-by dates, however, we cannot responsible for missed deadlines due to a lengthy proofing process.

I am ordering 200 (or more) invitations, so you offer a discount for orders of this size?
Yes. Printing discounts and/or special offers will apply to clients ordering 200 or more invitations. To inquire further, please email contact@notfromabox.com with specifics of your order.

Do you accept rush orders?
Rush orders (orders of quantities more than 50 and needed earlier than 2-3 weeks) are considered on a case-by-case basis. Additional fees as well as terms and conditions may apply. We reserve the right to accept or decline any request for a rush order. Minimum lead-time: 2 weeks.

How much is shipping & handling?

Ground Shipping Order Total Shipping Total Product Samples complimentary Up to $249.99 $10.00 + 1% of order total $250 - $449.99 $15.00 + 1% of order total $450 - $649 $18.00 + 1% of order total $650 - $799.99 $20.00 + 1% of order total $800 - $999.99 $25.00 + 1% of order total $1,000 and up $0.00 (complimentary) + 1% of order total

2-Day Shipping Order Total Shipping Total Up to $399 $35.00 + 1% of order total $400 - $699 $55.00 + 1% of order total $700 and Up $100.00 + 1% of order total

* Note: We ship to Alaska, Hawaii, Canada, and overseas; Additional charges will apply.

What date should I have my guests return the RSVP card?
We advise that you check with your caterer or reception location to find out when they need a final head-count. Then allow another week or two for any tardy RSVPs. Unless there are unusual circumstances, 3-4 weeks prior to the event is acceptable.

Can I save money by ordering an RSVP postcard instead of a traditional card and envelope?
No. The added cost of printing on both sides of the card makes a postcard more expensive than a single-sided response card and envelope.

I have a lot of directions/information for an enclosure card. Will it fit on one card?
Possibly. Send us the information (in an email or Word document) and we will review it and advise you of your options and costs.

Can I use a monogram or motif that is not on your web site?
Maybe. If the monogram/motif is protected by copyright laws and/or you copied it from the original artist and did not obtain their permission, the answer is ABSOLUTELY NOT. If you do have permission from the original artist, the image is not copyrighted, or you created the image yourself, we can use it. The image will need to be sent to us in a format that is suitable for printing. Please inquire for further details.

Do your invitations include inner and outer envelopes?
Please refer to individual product descriptions for clarification on inner envelope inclusion or availability for an additional fee.

Do you imprint the return address on the outer envelope, and the delivery address on the RSVP envelope?
Yes. This is part of our standard service, and is included in the pricing. We use flat black ink and matching fonts to coordinate with the invitation design.

Can you imprint our guest's names and addresses on the envelopes?
Yes. We do require you to provide us with an Excel spreadsheet in a specific format, and there is an additional charge of $0.85/set for inner and outer or $.65/set for outer only. This spreadsheet along with instructions will be provide to you once your order has been placed. We will need this completed and returned to us once you have given your final approval. If your order is ready to be shipped and you have not provided your addresses to us, we will ship your order minus the envelopes. Once you have provided us with the addresses, we will ship the envelopes at your expense.

Can I order extra envelopes?
Not necessary. Part of our standard services already include extra inner and outer envelopes. The number of extra envelopes is dependent on the quantity of invitations ordered, for example: 100 invitations, 10 extra envelopes. If you require more, please advise us of this prior to placing your order.

Do you offer engraving or letterpress printing?
No, however our Colorpress invitation uses a debossed printing method, which is an inexpensive alternative to letterpress. Also, most of our invitations can be thermography printed, which is an inexpensive alternative to engraving.

Can you create place cards to match my invitation design?
We can produce the following items to elegantly coordinate with your invitation design: